Refund policy

At FineLayerSupplies, we understand that wall décor is more than a simple household purchase. A decorative wall piece can change the character of a room, create a focal point, complement furniture, add warmth to an otherwise empty wall, or provide the finishing detail that brings an interior design concept together.

Because wall décor may be handled, mounted, installed, positioned, and displayed in different environments, our Return and Refund Policy is designed to distinguish between merchandise that remains in resalable condition and merchandise that has been installed, altered, damaged, or otherwise used.

This Policy explains the return period, eligibility requirements, procedures for defective or damaged products, refund processing, return shipping responsibilities, and product-specific considerations applicable to wall décor.

1.1 Standard Return Period

Unless a particular product listing states otherwise, eligible purchases may be returned within 30 calendar days after delivery.

The return period begins on the date the applicable shipping carrier records the package as delivered.

Customers are encouraged to inspect wall décor promptly after receiving it, particularly before mounting, drilling, applying adhesive, attaching hardware, or otherwise installing the item.

A customer who discovers a problem after installation should contact us as soon as possible so that the circumstances can be reviewed.

1.2 Conditions for Standard Returns

For a standard change-of-mind return, merchandise should generally be returned:

• unused or only minimally handled for inspection;
• in substantially the same condition in which it was delivered;
• clean and free from dust, stains, paint, adhesive, or construction residue;
• without unauthorized modification;
• without installation marks;
• without drilling, cutting, sanding, painting, or refinishing;
• with applicable accessories and mounting components;
• with original packaging where reasonably available; and
• adequately protected against damage during return transportation.

Products that have been materially installed or modified may not qualify for a standard change-of-mind return.

1.3 Wall-Décor-Specific Return Requirements

Wall décor may require special handling because installation can permanently affect the product or its components.

Customers should inspect:

• product dimensions;
• color and design;
• mounting orientation;
• included hardware;
• installation requirements; and
• intended placement

before permanently installing the item.

Where practical, customers should test positioning and confirm measurements before drilling holes, applying adhesive, attaching permanent mounting hardware, or making other irreversible changes.

1.4 Installed Products

Once a wall décor item has been:

• drilled into a wall;
• permanently screwed or fastened;
• glued;
• mounted with permanent adhesive;
• cut;
• painted;
• sanded;
• modified;
• incorporated into another structure; or
• otherwise permanently installed,

it may no longer qualify for a standard change-of-mind return.

This restriction does not eliminate rights that may apply to defective merchandise or other remedies that cannot legally be waived.

1.5 Damaged Merchandise Upon Arrival

If your wall décor arrives damaged, please contact us promptly.

We recommend reporting shipping damage or an apparent product defect within 7 calendar days after delivery.

Please email:

[email protected]

and include:

1. Order number;
2. Customer name;
3. Product name;
4. Description of the issue;
5. Photographs of the product;
6. Photographs of the shipping box;
7. Photographs of internal packaging;
8. Photograph of the shipping label; and
9. Any other information reasonably necessary to evaluate the issue.

Photographs are especially useful for distinguishing transportation damage from damage occurring after delivery or during installation.

1.6 Examples of Potentially Qualifying Defects

Depending on the circumstances, a product may qualify for a defect-related resolution when it arrives with conditions such as:

• a major structural break;
• significant damage clearly occurring before delivery;
• materially missing components;
• a product substantially different from the one ordered;
• a serious manufacturing defect; or
• another material condition inconsistent with the product description.

Minor visual differences resulting from photography, lighting, screen settings, or ordinary manufacturing variation do not automatically constitute defects.

1.7 Damage Caused During Installation

Customers are responsible for using reasonable care when installing wall décor.

Damage caused during customer installation may include:

• drilling through the product;
• using incorrect screws;
• using unsuitable anchors;
• overtightening fasteners;
• applying excessive force;
• dropping the product;
• bending components;
• attaching the product to an unsuitable surface;
• using incompatible adhesives;
• pulling adhesive away improperly; or
• attempting an installation method not recommended for the product.

Such damage generally does not constitute a manufacturing defect.

1.8 Wall and Surface Compatibility

Customers are responsible for determining whether the intended wall or surface is suitable for the selected wall décor and mounting method.

Walls and surfaces can differ substantially, including:

• drywall;
• plaster;
• brick;
• concrete;
• tile;
• wood;
• painted surfaces;
• wallpaper;
• textured surfaces; and
• other specialty finishes.

A mounting method that works on one surface may not be appropriate for another.

Customers should use suitable mounting hardware and installation methods for the particular wall structure and product weight.

1.9 Customer Responsibility for Installation

Unless otherwise expressly stated, FineLayerSupplies does not provide professional installation services.

Customers are responsible for:

• measuring the installation area;
• determining appropriate mounting hardware;
• identifying wall structure;
• confirming product compatibility;
• following available installation instructions;
• using suitable tools;
• taking reasonable safety precautions; and
• ensuring that the finished installation is secure.

If a customer is uncertain about structural support, electrical wiring, plumbing, wall composition, or other building conditions, the customer should consult a qualified professional before installation.

1.10 Change-of-Mind Returns

A customer may request a return because:

• the décor no longer matches the room;
• the customer changed their mind;
• the product is not the preferred color;
• the customer selected the wrong dimensions;
• the customer ordered an unnecessary item;
• the intended decorating project changed; or
• the customer simply no longer wants the product.

These situations are generally treated as voluntary returns rather than defective-product claims.

The merchandise must still satisfy the applicable return conditions.

1.11 Return Shipping Costs

For voluntary returns, including change-of-mind purchases, the customer is generally responsible for return shipping costs.

If a product is confirmed to have arrived damaged, defective, or materially different from the product ordered, FineLayerSupplies may provide reasonable return instructions and may cover reasonable return shipping costs where appropriate.

1.12 Return Authorization

Before returning merchandise, customers should contact:

[email protected]

Suggested subject:

Return Request – [Order Number]

The email should include:

• order number;
• product name;
• reason for return;
• date of delivery;
• photographs where applicable; and
• requested resolution.

Customers should follow any return instructions provided.

1.13 Return Packaging

Wall décor should be packaged carefully for return transportation.

Where practical, customers should use the original packaging.

If the original packaging is unavailable, customers should use suitable protective materials capable of reducing:

• scratches;
• bending;
• crushing;
• breakage;
• surface damage; and
• movement inside the package.

The customer may be responsible for damage caused by inadequate packaging when the customer is responsible for the return shipment.

1.14 Returned Merchandise Inspection

Returned merchandise may be inspected after receipt.

The review may consider:

• signs of installation;
• scratches;
• cracks;
• adhesive residue;
• drilling;
• holes;
• paint or chemical exposure;
• alterations;
• missing components;
• stains;
• shipping damage; and
• general resale condition.

Inspection does not automatically mean that a refund will be denied; it is used to determine the appropriate resolution under this Policy.

1.15 Refund Processing

For an approved return, the refund will generally be initiated within 5–10 business days after the returned merchandise has been received and reviewed.

The time required for the refund to appear in the customer's account may depend on:

• payment method;
• bank processing;
• card issuer;
• payment processor; and
• other financial institution procedures.

FineLayerSupplies does not control the processing time imposed by a customer's financial institution.

1.16 Original Shipping Charges

For voluntary returns, original shipping charges, if applicable, are generally not refundable unless otherwise required by law.

For confirmed fulfillment errors or qualifying defective or damaged merchandise, applicable shipping charges may be considered as part of the resolution.

1.17 Exchanges

Customers may request an exchange when appropriate.

Exchanges depend upon:

• product availability;
• returned merchandise condition;
• eligibility;
• requested replacement product; and
• any applicable price difference.

If the requested replacement is unavailable, an eligible refund or another reasonable solution may be offered.

1.18 Order Cancellation

If you want to cancel an order, contact:

[email protected]

as soon as possible.

Cancellation cannot always be guaranteed after an order has entered:

• processing;
• packaging;
• fulfillment; or
• shipment.

If an order has already shipped, the customer may need to use the return process.

1.19 Fraudulent or Abusive Return Activity

We reserve the right to investigate unusual or potentially abusive return activity, including:

• repeated returns of heavily used merchandise;
• intentional product damage;
• false damage claims;
• product substitution;
• fraudulent tracking information;
• repeated unsupported refund claims; or
• other conduct suggesting misuse of the return process.

Nothing in this section is intended to restrict rights that cannot lawfully be restricted.

1.20 Consumer Rights

This Policy does not waive any consumer right or legal remedy that cannot lawfully be waived under applicable federal or Florida law.

FineLayerSupplies intends to administer its return procedures in a manner consistent with applicable consumer-protection requirements.