Shipping policy

FineLayerSupplies aims to provide clear shipping information from the moment an order is submitted through final delivery.

Because wall décor may include pieces that require careful packaging to prevent scratches, bending, cracking, or surface damage, orders may require appropriate protective packaging before dispatch.

4.1 Shipping Charges

Our standard shipping structure is:

Merchandise Subtotal Shipping Charge
$10.00 or more FREE
Less than $10.00 $5.99

Unless otherwise stated at checkout, the applicable shipping charge is determined based on the merchandise subtotal.

4.2 Order Processing

Orders generally require approximately:

1–3 business days for processing.

Processing may include:

  • payment verification;
  • order review;
  • inventory confirmation;
  • product preparation;
  • protective packaging;
  • shipping-label preparation; and
  • handoff to the shipping carrier.

Processing may take longer during:

  • holidays;
  • promotional events;
  • unusually high order volumes;
  • inventory reconciliation;
  • severe weather;
  • carrier disruptions; or
  • other circumstances beyond reasonable control.

4.3 Transit Time

After dispatch, standard transit is generally estimated at:

5–10 business days.

Customers should therefore generally allow:

1–3 business days for processing + approximately 5–10 business days for transit.

These are estimates rather than guaranteed delivery dates.

4.4 Tracking Information

Where tracking is available, tracking information may be provided after dispatch.

A newly created tracking number may not show movement immediately.

Customers should allow reasonable time for the carrier to scan and process the package.

4.5 Packaging of Wall Décor

Depending on the product, protective packaging may be used to reduce the risk of:

  • scratches;
  • cracks;
  • dents;
  • bending;
  • surface abrasion;
  • corner damage; or
  • movement during transit.

Customers should retain packaging until the product has been inspected and the customer is satisfied with its condition.

4.6 Inspecting the Shipment

Customers should inspect wall décor shortly after delivery and, where possible, before installation.

Particular attention should be given to:

  • corners;
  • edges;
  • decorative surfaces;
  • frames;
  • mounting components;
  • hardware;
  • structural elements; and
  • visible finish.

Installing a visibly damaged product can make it more difficult to determine whether damage occurred during shipping or installation.

4.7 Shipping Damage

If an item arrives damaged, take photographs before discarding the packaging.

Recommended photographs include:

  • exterior packaging;
  • shipping label;
  • internal packaging;
  • damaged product;
  • mounting components; and
  • any visible impact marks.

Contact:

[email protected]

as soon as reasonably possible.

4.8 Incorrect or Missing Products

If you receive the wrong product or discover a missing item, contact us before installing or modifying the merchandise.

Please provide:

  • order number;
  • product ordered;
  • product received;
  • photographs where appropriate; and
  • description of the discrepancy.

We will review the order and provide appropriate instructions.

4.9 Delivery Address

Customers are responsible for entering an accurate delivery address.

This includes:

  • street number;
  • street name;
  • apartment or unit number;
  • city;
  • state;
  • ZIP code; and
  • other necessary information.

If an address error is discovered immediately after placing an order, contact:

[email protected]

We will attempt to assist, but address changes cannot be guaranteed once fulfillment or shipment has begun.

4.10 Lost or Missing Packages

If tracking shows that a package was delivered but cannot be located, customers should first:

  1. Check the delivery location;
  2. Check entrances and other safe delivery areas;
  3. Ask household members;
  4. Check with building management where appropriate;
  5. Check with neighbors where appropriate; and
  6. Review carrier delivery information.

If the package remains missing, contact us with the order and tracking information.

4.11 Carrier Delays

Delivery may be delayed because of:

  • severe weather;
  • holidays;
  • transportation interruptions;
  • carrier congestion;
  • regional emergencies;
  • staffing problems;
  • incorrect addresses;
  • unusually high shipping volume;
  • technical problems; or
  • circumstances outside our reasonable control.

A delay does not automatically establish that a shipment has been lost.

4.12 Multiple Shipments

Orders containing multiple products may, where operationally necessary, be divided into multiple packages.

Customers may therefore receive:

  • different products at different times;
  • separate tracking numbers; or
  • separate delivery notifications.

4.13 Shipping Restrictions

Shipping availability may depend on destination, carrier availability, product characteristics, or other operational considerations.

Any destination restrictions applicable to an order may be communicated at checkout or before fulfillment.

4.14 Return Shipping

Return shipping is governed by the Return and Refund Policy.

For voluntary returns, customers are generally responsible for return shipping.

For confirmed damaged, defective, or incorrectly fulfilled products, appropriate return arrangements may be provided.

4.15 Shipping Questions

For shipping-related assistance:

Email: [email protected]

Suggested subject:

Shipping Inquiry – [Order Number]